Last Updated: August 3, 2026

At PrintMonk (printmonk.in), we strive to deliver premium quality apparel. Because our business model incorporates both ready-made garments and Print-on-Demand (POD) fulfillment, our return and refund guidelines are structured to ensure fairness and efficiency.

Please review this policy carefully before making a purchase.

1. General Return Guidelines (Ready-Made Apparel)

For our pre-printed, ready-made apparel collections, we accept returns and exchanges subject to the following conditions:

• Return Window: Return requests must be initiated within 7 days of the delivery date.

• Condition of Item: Items must be completely unworn, unwashed, and unsoiled.

• Original Packaging: The product must be returned in its original brand packaging with all tags, labels, and bills intact.

Items that CANNOT be returned:

• Items that have been worn, washed, or soiled.

• Products bought during a sale, promotional period, or using discount codes.

• Custom-made or personalized Print-on-Demand (POD) products (see Section 2 below).

2. Print-on-Demand (POD) & Custom Orders

To offer a wider variety of designs, certain items on PrintMonk are fulfilled via Print-on-Demand. This means the item is manufactured and printed specifically for you only after you place the order.

• No “Buyer’s Remorse” Returns: Because these items are custom-made, we do not accept returns, exchanges, or offer refunds for incorrect size selection, change of mind, or buyer’s remorse. Please refer strictly to our sizing charts before purchasing.

• Defective or Incorrect Items: We will issue a free replacement or a full refund only if the POD item arrives damaged, has a clear manufacturing defect, or if you receive a product/size different from what you ordered.

3. How to Initiate a Return or Replacement

If your item meets the return criteria (or is defective), follow these steps:

1. Email our support team at support@printmonk.in within 48 hours of receiving the defective item, or within 7 days for standard ready-made returns.

2. Include your Order Number in the subject line.

3. Provide Proof: For defective or incorrect items, you must attach clear photographs of the product showing the defect or the wrong item received.

4. Once approved, we will arrange a reverse pickup (subject to pin code serviceability) or provide instructions on how to ship the item back to us.

4. Refund Process and Timelines

Once your returned item is received and inspected at our facility, we will notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, the refund will be processed automatically to your original method of payment.

• Razorpay Processing Time: All our refunds are processed securely via Razorpay. As per banking norms, please allow 5 to 10 business days for the refunded amount to reflect in your bank account or credit card statement after we have processed it from our end. Razorpay does not charge a processing fee for refunds.

• Shipping Costs: Original shipping costs are non-refundable. If you receive a refund for a standard return, the cost of return shipping (if applicable) may be deducted from your refund.

• Cash on Delivery (COD): No direct cash refunds are issued for COD orders. Refunds for COD orders will be provided via store credit or transferred to a provided UPI ID/Bank Account.

5. Cancellations

• You may cancel your order within 12 hours of placing it, provided it has not already been pushed to our printing facility or shipped.

• Once an order enters the “Processing” stage or is handed over to the courier, it cannot be canceled.

6. Contact Us

If you have any questions regarding your order status or this policy, please reach out to us at:

• Email: support@printmonk.in